This Privacy Policy explains how gperya app collects, uses, stores, and protects the personal information of players in the Philippines. We are committed to keeping your data safe and being transparent about how it is handled. Please read this page carefully before registering or using our platform.
We only collect data that is necessary to operate the platform, verify your identity, and comply withlegal obligations in the Philippines.
When you register on gperya app, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and manage your account securely. We also collect your preferred payment method details so that deposits and withdrawals can be processed smoothly. Date of birth is collected to verify that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations. All registration data is stored on secure servers and is never shared with unauthorised parties.
We automatically collect information about how you interact with the platform, including the pages you visit, the games you play, the bets you place, and the time you spend on each section. This data helps us understand how Filipino players use the platform so we can improve the experience and fix any technical issues quickly. We also collect device information such as your browser type, operating system, screen resolution, and IP address. Session data is used to keep your account secure and to detect any unusual login activity. None of this usage data is sold to advertisers or external marketing companies.
All deposit and withdrawal transactions are recorded to maintain accurate account balances and to comply with financial reporting requirements applicable in the Philippines. We collect transaction amounts, timestamps, payment method references, and transaction status for every financial activity on your account. Payment card details are handled through secure, encrypted channels and are never stored in plain text on our systems. Transaction records may be retained for a period required by law even after your account is closed. If you have questions about a specific transaction, our support team can provide a full history upon request.
When you contact our customer support team, we collect and store the content of your messages, your account details, and any attachments you send. This allows us to resolve your issue efficiently and to maintain a record of previous interactions for continuity of service. Support communications may be reviewed by our quality assurance team to improve the assistance we provide to players across the Philippines. We do not use support messages for marketing purposes without your explicit consent. All communication records are kept confidential and accessible only to authorised staff.
We may collect general location data derived from your IP address to confirm that you are accessing the platform from within the Philippines and to comply with regional licensing requirements. We do not collect precise GPS coordinates or track your physical movements. Device signals such as your mobile model and operating system version help us optimise the platform for the devices most commonly used by Filipino players. Location data is used solely for compliance and security purposes and is not shared with third-party advertisers. You can contact our support team if you have concerns about how location data is used in your specific case.
gperya app uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and measure how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most popular among players in the Philippines so we can prioritise improvements. You can manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on the platform.
Your information is used only for the purposes described below. We do not use your data in ways that are inconsistent with this policy.
We use your personal data to create and maintain your account, process your bets and transactions, and deliver the core features of the gperya app platform to you. Without this data, we would not be able to provide you with a personalised and secure gaming experience. Account data is also used to apply responsible gaming tools such as deposit limits and self-exclusion requests when you choose to activate them. We use transaction data to calculate your balance accurately and to ensure that winnings are credited to the correct account. Operational use of your data is the primary and most essential purpose for which it is collected.
Your data is used to verify your identity, prevent fraud, and comply with anti-money laundering regulations that apply to online gaming operators in the Philippines. We may carry out enhanced due diligence checks on accounts that show unusual activity, which may involve requesting additional identity documents. Compliance data is retained for the periods required by applicable Philippine law and regulatory guidelines. We cooperate with law enforcement and regulatory authorities when legally required to do so, and we will disclose data in those circumstances without prior notice to you. Security monitoring of account activity is ongoing and is designed to protect both you and the integrity of the platform.
We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may also send you information about promotions, new games, or platform features that may be of interest to you. You can opt out of marketing communications at any time by contacting our support team or following the unsubscribe instructions in any marketing email. Transactional and security communications cannot be opted out of as they are essential to the safe operation of your account. We do not send unsolicited bulk messages or share your contact details with third-party marketers.
Aggregated and anonymised usage data is analysed to understand how players in the Philippines interact with the platform, which helps us make informed decisions about new features, performance improvements, and content updates. This analysis does not identify you personally and is used solely to improve the overall quality of the gperya app experience. We may use third-party analytics tools that process anonymised data on our behalf under strict data processing agreements. Feedback you provide through support interactions or surveys may also be used to guide product development. Any insights derived from your data for improvement purposes are never linked back to your individual account without your consent.
As a player based in the Philippines, you have clear rights regarding the personal information we hold about you.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe. To submit a request, please contact our support team with your registered account details so we can verify your identity before releasing any information.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic account details such as your email address or mobile number directly through your account settings. For changes to identity documents or other sensitive records, please contact our support team and we will guide you through the verification process.
You may request the deletion of your personal data by closing your account and submitting a deletion request to our support team. Please note that we are required by Philippine law to retain certain records — such as transaction histories and identity verification documents — for a specified period even after account closure. Data that is not subject to legal retention requirements will be deleted promptly upon a verified request.
You have the right to object to the processing of your personal data for marketing purposes at any time. Once you object, we will stop using your data for that purpose immediately. You may also object to certain other types of processing where we rely on legitimate interests as our legal basis, though in some cases we may be required to continue processing for legal or regulatory reasons.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data that you have provided to us directly and that we process on the basis of your consent or for the performance of a contract. To make a portability request, please contact our support team and we will do our best to fulfil it within a reasonable timeframe.
Quick answers to the most common privacy-related questions we receive from members in the Philippines.
Our support team is available 24/7 to help with any privacy-related questions. You can also visit our FAQ page or head back to the homepage.